0115 837 6300 

Print Spin Limited – Terms & Conditions 

Print Spin Limited is a limited company and shall hereafter be referred to as “us” and “we.” 
 
Price Variation 
All prices displayed on the website or other promotional material are subject to change at any time, without notice, at the discretion of the management. Please note, all quotations supplied remain valid for 90 days from the original quotation date. 
 
Minimum Order 
Please note, due to the administrative costs connected to each order, there is a minimum order threshold of £10.00, excluding VAT set up and delivery. Any orders submitted below this amount will not be accepted. 
 
Colour Variation / Colour Printing 
Due to the nature of the medium, there may be difference in colour between digital and lithograph printed work. The finish is dependent on many varying factors. These include climate conditions in the printing house, choice of paper stock and finish (e.g. Uncoated, Silk, Gloss, Lamination, etc) and the outside temperature on the day of printing. Whilst every effort is made to minimise the effect these factors will have, certain conditions are beyond our control. Therefore, should colour variation occur, this will not be accepted as a valid reason for complaint. 
 
Splitting Orders 
Whilst we may consider splitting orders when it comes to printing your order, prices quoted on the website, displayed and on quotations are for one design per order only, unless otherwise stated. Should you require several designs within one order, please contact us for a quotation. 
 
Delivery 
We will always attempt to dispatch your product at the agreed time. Please note, we only deliver to Mainland UK, as standard. Should you require delivery to an address outside of the UK, please advise us so that we can inform you of the relevant cost. 
 
Supplying Artwork 
When supplying print-ready artwork, please submit in a high-resolution PDF format in CMYK colour format with all fonts embedded/outlined. Please note, all spot colours will be converted to CMYK at the time of printing. We do not match spot colours as standard. If the artwork supplied is not to scale, please advise so that we can print to the correct dimensions. Please ensure that all artwork has a minimum 3mm bleed to allow us to trim into the artwork and that crop marks are supplied. Please enquire should you have any queries regarding the submission of artwork. 
 
Free Artwork Design 
We offer a free design service with the production of low resolution JPEG screen shot proofs before printing. Please note, we only offer free design on a limited number of products. Please note, we do not supply the artwork in high resolution PDF format as part of this service. However, you can purchase high resolution artwork at an agreed rate, once approved. 
 
Proofing 
Please make sure any artwork is fully checked for spelling, number & grammar errors or any errors in the design or layout of the item. Any errors untraced after approval has been given will be your responsibility and there will be a charge for reprinting if required. Please note, we strongly advise you to check proofs on a desktop computer as the colours and layout can vary on mobile devices and tablets. 
 
Digitally Printed Letterheads 
Please note, some digitally printed letterheads may not work with a laser printer. If you wish to use a laser printer, we would strongly advise you to have your letterheads printed lithographically. Please note, there is a minimum order of 500 sheets for lithographic printing. All letterhead types are compatible with inkjet printers. 
 
VAT 
All prices quoted and/or displayed are subject to VAT at the current rate. Please note, flyers, leaflets and booklets are generally VAT exempt, dependent upon the artwork supplied. VAT only becomes payable on flyers, leaflets & booklets if a discount code is quoted or if the artwork requires a section to be filled in. All children’s clothing supplied is exempt of VAT. 
 
Terms of Payment 
We offer payment terms of 14 or 30 days to all customer who hold an account with Print Spin Limited. Please enquire should you wish to set up an account. For all other customers we accept payment on pro-forma basis, via BACS, Debit Card, Credit Card, Cash or Cheque. 
 
Printing Refund / Reprint Policy 
A refund / reprint will only be offered if we have made an error in printing. This does not include mistakes overlooked by the customer placing the order at the proofing stage.Please note, you must inform us within 30 working days of receipt, should you be dissatisfied with the work. We will only offer a refund / reprint if the goods are returned to us in the same condition as they were dispatched. We will pay carriage costs, upon presentation of invoice / receipt. If you have reason to believe the items were damaged in transit, please supply photographic evidence and we will investigate accordingly. Please note, all refunds will be returned to you by the same method as they were received. Please allow 5 working days for refunds to clear into your bank. 
 
Special Offers / Discount Codes 
Please note, discount codes cannot be redeemed in conjunction with any other special offers or schemes. 
 
Cancellation 
Please note, once your order has placed, whether via our website, by email or verbally, it cannot be cancelled. 
 
Printing Restrictions 
We reserve the right to refuse any order, for any reason. We will not print slogans, text or images which have defamatory, derogatory, offensive or obscene material. We will not print copyrighted material. 
 
Clothing Returns 
You may return any clothing item bought from us within 30 working days of receipt. Please note all clothing returns must be returned in the original packaging, if the clothing item has any sign of wear / use this will be rejected and can not be returned. We will pay carriage costs, upon presentation of invoice / receipt. You can only return your clothing item if we have made an error in production or if the item is faulty. This does not include mistakes overlooked by the customer placing the order at the proofing stage. Please note we cannot accept returns if the item has been branded / assembled in line with your requirements, or if the incorrect size / item has been ordered. We order may garments from different suppliers with different sizes guides so as a standard there is no set size guide. 
 
Print Spin Limited 
Registered Office: Jarodale House, 7 Gregory Boulevard, Nottingham, NG7 6LB 
Company Reg Number: 11327976 
VAT Number: 259633570 
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